Delivery/Shipping


DELIVERY/SHIPPING RATES

WORLDWIDE:

We ship to worldwide locations. Please email us at hello@thepetarchitects.com if you have any questions regarding shipping rates & time. International shipping rate/postage fees are to be paid separately.

Please note:

Most orders run on pre-order basis that takes about 2 weeks to arrive at our headquarters. Orders will then be shipped upon arrival as soon as possible. Please only order if you are comfortable. Feel free to contact us first before purchasing.
For orders that are instocks, it will be shipped out within 1-3 working days upon payment.
An email notification will be sent out when your order has been shipped.

JAPAN:

日本のお客様へ ご注文いただいた商品は、静岡県より発送いたしますので、国内発送料金のみ必要となります。

hello@thepetarchitects.comまでメールをいただければ、日本のスタッフがご連絡いたします。

SINGAPORE (except Jurong Island):

  • For teepee/tent orders:

FREE delivery to your doorstep within 3 working days for Singapore orders.

  • For other orders: 

For Singapore orders $68 & above - FREE delivery to your doorstep within 3 working days.

For Singapore orders below $68, FREE normal mail.

Registered Postage is strongly advisable - additional SGD$2.25 (tracking included). 

Pet Architects will not be held responsible for any loss/damages of normal mail caused by the postal service.

  • Self collection is available near Paya Lebar MRT.

DELIVERY/SHIPPING TIME

SINGAPORE:

Approximately 2-6 weeks to arrive in Singapore depending on product. Kindly refer to product page for more specific delivery time.

If you need your purchase sooner, Express Delivery is available for selected products. Kindly email us at hello@thepetarchitects.com for details. 

Your order will be dispatched within 1-3 working days from the date of arrival. You will receive an email notification when your order has been processed.

  • For orders $68 & above - FREE delivery to your doorstep within 3 working days. 
  • For orders below $68 - Your order will be mailed within 1-3 working days.

You will receive an email notification when your order has been processed. 

INTERNATIONAL:

  • For all standard orders:

International delivery time varies from 10 to 25 working days or more depending on your location. 

  • For all customised* orders:

All customised orders will be completed in approximately 1-3 weeks depending on product.

Delivery time will be calculated from the dispatched date. Delivery time varies from 10 to 25 working days or more depending on your location.

  • If you need your purchase sooner, Express Delivery is available for selected products at an additional cost. Kindly email us at hello@thepetarchitects.com for details. 

KINDLY NOTE:

  • Delivery time is not inclusive of verification and administrative process.
  • In the event that the package is returned to us due to the customer's error in indicating the incorrect and/or insufficient address, a delivery fee would be charged for the next delivery and be payable by the customer. 
  • While we will do our best to ensure your order is delivered as scheduled, we cannot be held responsible for conditions beyond our control such as delays, damaged and lost packages caused by the postal service & customs.

Please contact us at hello@thepetarchitects.com if you've any questions or to enquire on a more specific shipping rate & time for your location :)